Q. How and who do I report my cellular phone stolen or lost to?
1. Contact the network on the number below to Blacklist the mobile immediately.

“By blacklisting your phone with your service provider when lost or stolen, you effectively block your sim card from all further use.”

Cell C
• 140 from a Cell C line
• (084) 140 from any other line

MTN
• 173 from a MTN line
• (083) 173 from any other line

Vodacom
• 111 from a Vodacom line
• (082) 111 from any other line
• 0800-111-234 from any other line

2. You need to report the theft to the nearest police station and obtain a case number within 24 hours of the incident, thereafter contact Phonesured on 0860109529 to proceed with your claim.

3. Call the Phonesured Call Centre on 0860109529 with the Case number. The Call Centre will fax you the Blacklist Form   (download it here) and the Incident Form   (download it here).

4. Complete the forms and fax the Incident Form back to us on 0866393910 immediately and the Blacklist Form to the number provided below this form immediately.

5. The Administration Department will start processing your claim once you provide the blacklist reference number.

Q. What supporting information do I need to complete a claim?
• ID Number or Policy Number
• Cellphone number
• Police case number
• Blacklist Reference number

Q. How will I receive my handset?
The handset is delivered by Courier

Q. How do I make a claim out of office hours?
You can contact us via our email address, which is customerservices@phonesured.com or contact the phonesured hotline for assistance by following the voice prompts on 0860109529

Q. If my claim is repudiated, what must I do next?
Write a letter to the complaince officer

Q. My phone is damaged what should I do?
1. You must contact Phonesured during office hours for an Incident Form.
2. We will arrange for the Authorized Repair Centre to collect your handset.
3. Authorised Repair Centre will determine the problem and inform Phonesured.
4. You must complete the Incident Form. You can download it here. Fax the completed form back to the Phonesured Administrators on 0866393109.
5. Please DO NOT take the mobile to any store for repairs.